Sintex implements Loanworks’ Document Intelligence module into the Loan Origination Software to automate the most labour-intensive steps, whilst strengthening compliance and improving operational efficiency.
Sintex Consolidated (Sintex) has been operating as a non-bank lender since 2004. They offer the full range of prime residential and commercial loan products, for owner-occupied and investment purposes – all available as white-label loans, so clients can present them as your own.
Sintex processes a high volume of loan applications through its Loan Origination System (LOS). A critical step in credit assessment process involves verifying customer identity documents—such as Driver License, Passport, and Medicare—against data entered in the application form.
Prior to the implementation of Document Intelligence, the Sintex credit team was required to:
This process was highly manual, time-consuming, and prone to human error. As application volumes continue to increase, the model presented clear challenges around accuracy, turnaround times, and scalability without increasing headcount.
The automation of ID extraction and verification has significantly reduced manual effort, improved accuracy, and accelerated our assessment times. Our team can now focus on higher value work instead of routine data checking, and the uplift in productivity has been immediate and measurable. The seamless integration into our existing LOS meant we realised these benefits from day one, with no disruption to our workflows.
We’re extremely happy with the results and the partnership with Loanworks. Document Intelligence has given us the confidence and efficiency we need as we continue to scale. We’re now excited to move into the next phase, extending the capability to financial documents such as payslips and other supporting income information. We see enormous potential in bringing the same level of automation and intelligence to the rest of our credit assessment process.
Loanworks has helped us modernise our operations and set a strong foundation for future growth. We couldn’t be more pleased with the outcome.
Loanworks deployed its Document Intelligence module directly into Sintex’s Loan Origination System to automate and enhance identity verification.
The solution enables:
The Document Intelligence module seamlessly integrates into existing credit workflows, ensuring minimal disruption while delivering immediate value.
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Since adopting Document Intelligence, Sintex has realised significant operational and strategic benefits:
By automating one of the most labour-intensive steps in loan processing, Sintex has strengthened compliance confidence and improved operational efficiency.
Following the success of identity document verification, Loanworks is extending Document Intelligence capabilities to additional document types, including payslips and other financial and supporting documents.
This next phase will further automate income verification and financial assessment, delivering end-to-end document intelligence across the loan origination process.
The implementation of Loanworks Document Intelligence has enabled Sintex to digitise its loan origination—driving higher accuracy, faster turnaround times, and sustainable scalability. This partnership demonstrates how intelligent automation can deliver immediate operational benefits to lay the foundation for future growth.
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