Loanworks values all feedback received from customers as feedback allows us to improve the service we provide to our customers. We will always treat customers with honesty and fairness in all dealings.
Sintex Consolidated Pty Ltd, trading as Loanworks, has an Australian Credit Licence (Licence number 385129) and is regulated by ASIC. We also belong to the Mortgage and Finance Association of Australia (‘MFAA”) and the Finance Brokers Association of Australia (“FBAA”), both of which are comprised of individuals and organisations Australia-wide. We abide by the National Consumer Credit Protection Act, the MFAA’s and FBAA’s Codes of Practice, the Competition and Consumer Act, the Privacy Act and other Fair Trading legislation.
If there are circumstances which have left you unsatisfied with our service, we encourage you to contact us to discuss these. We will attempt to resolve your complaint promptly, and will keep you updated of the progress.
You can reach us by:
Telephone: (02) 9278 9700
Post: Complaints Officer, Loanworks, Level 3, 458 Wattle Street, Ultimo NSW 2007.
If you are unhappy with the resolution of your complaint, you may refer the matter to our external dispute resolution scheme using our member number, 45580.
Australian Financial Complaints Authority (AFCA)
GPO Box 3
Melbourne VIC 3001
Phone: 1800 931 678
External dispute resolution is a free service established to provide you with an independent mechanism to resolve specific complaints.