Case Studies > Software

Customer-owned bank transforms lending operations with Loanworks' origination platform.

A leading customer-owned bank has successfully transformed its lending operations by adopting the Loanworks Origination Platform. Initially implemented to support mortgage lending across all channels — branch, broker (Aggregator), and direct to customer — the platform has since evolved into a central hub for managing the full spectrum of the bank’s loan offerings.

A seamless lending experience across channels

Industry:
Financial Services
Company size:
240–255 employees
Location:
Sydney
Year founded:
1959

Using Loanworks’ end-to-end mortgage origination solution, a top customer-owned bank streamlined the origination of new home loans and top-ups. The platform’s deep integration with the bank’s core banking system enabled a seamless and consistent experience for both customers and brokers, supporting real-time data exchange and process automation.

Industry:
Financial Services
Company size:
240–255 employees
Location:
Sydney
Year founded:
1959

Expansion into consumer lending

Recognising the need to consolidate lending systems and expand their digital footprint, the top customer-owned bank partnered with Loanworks to extend the platform’s capabilities to consumer lending products, including:

  • Credit cards
  • Unsecured personal loans
  • Secured personal loans (eg. vehicle and watercraft loans)
  • Overdrafts

These products are now available direct-to-customer and via branch networks, all processed through the same origination engine — ensuring consistency, efficiency, and better service.

 

Agile delivery in value-driven phases

Loanworks delivered the solution through multiple phased releases, following an agile delivery model. Each delivery drop was designed to provide tangible business value while gradually removing manual workarounds from existing processes.

By breaking the overall scope into focused, manageable increments, the client was able to:

  • Realise early wins with minimal disruption
  • Incrementally automate workflows
  • Seamlessly transition staff through change

Each phase included a complete cycle of design, testing, implementation, and go-live, ensuring a smooth rollout and continuous feedback loop with stakeholders.

One platform, all lending products

Loanworks provided a single, unified origination platform to serve both their new and existing customers. The platform is capable of handling:

  • Cross-collateralisation and loan packaging
  • Complex lending scenarios (Toping up an old settled loan)
  • Multiple borrower types and structures

This consolidation has allowed them to reduce system complexity, improve customer experience, and enhance internal operational efficiency.

 

Intelligent integrations driving automation

The Loanworks platform is powered by a comprehensive ecosystem of integrations to deliver a fully digital and compliant experience:

  • Customer identity verification (VOI)
  • Integrated credit scorecards and automated decisioning
  • Automated property and vehicle valuations
  • Digital contract generation and eSignatures
  • Seamless integration with the bank’s core system for financial data exchange
  • Income and expense categorisation and screen scraping
  • Smart links for customers to upload missing financial documents securely

These capabilities have not only reduced manual effort but also improved processing speed, accuracy, and risk management.

The impact

By consolidating all lending operations into the Loanworks platform, the bank now benefits from:

  • A faster time-to-yes
  • Consistent customer experiences across all channels
  • Enhanced compliance and audit readiness
  • Scalable operations that support future growth

In conclusion, this partnership showcases the power of a modern, integrated origination platform in enabling digital transformation in the lending landscape. With a unified approach to mortgages and consumer loans, the Bank is better positioned to meet the evolving needs of its members — today and into the future.

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