The Team

Fernando Carlos

General Manager, Service Delivery

+63 917 511 5706

Fernando Carlos

Thanks to Fernando Carlos, Loanworks’ offshore and outsourced service operations in Manila run like a well-oiled machine. In his role as General Manager, Service Delivery, Fernando is directly involved with managing the customer’s end-to-end experience, from acquisition to satisfaction and retention of client contracts and agreements.

Fernando brings energy and enthusiasm to Loanworks’ outsourcing business and is committed to delivering an efficient and reliable service to clients. He plays an integral role in keeping Loanworks focused on meeting performance outcomes and achieving exceptional standards of customer service.

Prior to joining Loanworks, Fernando served as the Philippines Country Manager for Harbour IT Asia. He holds a Bachelor of Science Commerce with a major in management from Centro Escolar University.

Need a solution for your business?

If you’d like to discuss a solution to help you work more efficiently, reduce errors, release capital for reinvestment and improve your customer experience, please get in touch.

Call +61 2 9436 1311 now to speak with our Customer Relationship Manager, Jason Goodacre, or send him an email.