Thanks to Fernando Carlos, Loanworks’ offshore and outsourced service operations in Manila run like a well-oiled machine. In his role as General Manager, Service Delivery, Fernando is directly involved with managing the customer’s end-to-end experience, from acquisition to satisfaction and retention of client contracts and agreements.
Fernando brings energy and enthusiasm to Loanworks’ outsourcing business and is committed to delivering an efficient and reliable service to clients. He plays an integral role in keeping Loanworks focused on meeting performance outcomes and achieving exceptional standards of customer service.
Prior to joining Loanworks, Fernando served as the Philippines Country Manager for Harbour IT Asia. He holds a Bachelor of Science Commerce with a major in management from Centro Escolar University.