Lender solutions

Reduce your cost-to-serve and dramatically improve customer experience

As a lender in today’s highly competitive loan market, efficiency is your key to long-term competitive advantage. With streamlined loan, commission and compliance management processes in place, you can focus a greater share of your resources on winning and retaining customers. And you can significantly reduce your cost-to-serve in the process.

With Loanworks, you get exactly the solution your business requires - combining best-in-class SaaS and business services.

A tailored, end-to-end solution

Loanworks will tailor a custom loans solution specific to your business. One that reduces your error rate and headcount, ensures compliance, improves customer experience, and streamlines your loan processes, end-to-end. We’ll design it around your unique offerings and workflow, and integrate it with your core banking platform.

Importantly, your solution will include Australia’s only omni-channel, straight-through processing (STP) digital loans origination solution. It encompasses self-service channel automation, document management, workflow automation, rich integration, intelligent decision engine and customer communication.

Lender solutions

  • Origination

    • Digital loans origination software
    • Credit decisioning
    • Straight through processing
    • Self-service automation
    Learn more

  • Processing

    • Data entry
    • Loan assessment
    • Credit support
    • Settlement preparation
    • Customer service support
    Learn more

  • Servicing

    • Loan account servicing software
    • Account management services
    • Customer support services
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  • Commissions

    • Commissions processing software
    • Commission processing services
    • Broker administration
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  • Compliance

    • Compliance reviews
    • Report preparation
    • Customer assessments
    Learn more

Integrates with...

Your Loanworks solution can be tightly integrated with key third party service providers and fintechs for tasks that are critical for straight-through processing (STP) and self-service automation, including valuations, credit reports, financial data aggregation, LMI and solicitor instruction.

APRA, ASIC & privacy compliance

All Loanworks solutions are fully compliant with the regulatory requirements set out by the Australian Prudential Regulation Authority (APRA) and the Australian Securities and Investments Commission (ASIC). We have achieved ISO27001:2013 accreditation, which encompasses data security, privacy, business continuity practises and risk management practices. What’s more, Loanworks is an APP entity under the Australian Privacy Act, and we employ specialist legal support from a panel of law firms to ensure ongoing compliance with Australian Privacy Laws.

Service level agreement (SLA)

Loanworks can work with you to develop comprehensive service levels that reflect your unique business standards and requirements.

We’ll commit to delivering on these service levels with tight service level agreements (SLAs), and we’ll also conduct regular performance reviews throughout the engagement, to ensure your complete satisfaction.

Case studies

86 400

Digital neobank, 86 400, has its sights set on becoming a genuine alternative to the big four banks by delivering all the capabilities of a bank on a consumers’ phone. Since July 2019, when it was awarded a full banking licence by APRA, it has grown...

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ALIC – Australian Lending and Investment Centre

Award-winning brokerage firm, the Australian Lending and Investment Centre (ALIC), needed loan administrative staff to support its rapidly growing network of brokers. Due to excessive labour costs, hiring local loan admin staff wasn’t compatible with...

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Mortgage Choice

Mortgage Choice Group needed experienced loan admin support to help their franchises grow their businesses and stay on top of the increasing complexity of loans. But employing local admin support had proved too costly and time-consuming. In fact, far...

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Talk to an expert

If you’d like to discuss a tailored solution for your lending business, to help you cut your cost-to-serve and improve customer experience, please get in touch.

Call +61 2 9436 1311 now to speak with our Customer Relationship Manager, Jason Goodacre, or send him an email.