Loanworks’ broker solutions for aggregators and broker groups support both broker administration and loan processing. This leaves you free to focus on your broker relationships, and your brokers free to write more loans and deliver a better experience for their customers.
Broker administration is the millstone around every aggregator’s neck. It burdens every step in the broker lifecycle – from prospecting and onboarding, to accreditation and ongoing maintenance of information.
This is especially true as your business grows. Your existing broker support team stretches increasingly thin, leaving you stranded and scrambling about for solutions.
And without efficient loan packaging and tracking processes, settlement preparation and ongoing customer service, your brokers’ wheels stop turning, and the machine grinds to a halt.
Getting it right for your brokers helps them become more productive, particularly in the current environment. But it nets an even greater return on investment for you.
Beefing up your broker support enhances your capacity to bring on more brokers and manage those relationships efficiently.
And having control over the quality of your brokers’ loan processing ensures quality control risks are managed, particularly in terms of compliance with ASIC, APRA, privacy regulations and information security.
What you don’t want is for your brokers to be scrambling for time, outsourcing work themselves, and settling for sub-par solutions that are neither reliable nor compliant with regulations.
The benefits of increasing your broker support capacity are obvious. But it has to be done in a cost-effective way, and it has to work within the processes and constraints of the aggregator business model.
You could simply increase your headcount and expand your in-house team. Or you could set up your own outsourcing operation. But the first requires sinking significantly more resources into administration and loan processing support, and the second presents complex challenges, and requires time and expertise to initiate and sustain.
What you need is an existing, affordable solution, delivered by industry specialists, that can be tailored to meet your needs.
A Loanworks’ broker support solution is a cost-effective way to increase your capacity and efficiency as an aggregator. We deliver:
You tell us what sort of specialists you need, we recruit them, provide their office space and equipment, and train them up. They’re all fully qualified professionals. All have degrees or are college educated, and we recruit for the level of experience you need, just as you would at home. We then train them to work specifically on your business, on your systems, with an intensive four to six-week induction and training program.
Your outsourced staff work just for you, just like your staff at home. Plus we have <8% annual attrition rate. So you know they’ll be there for you whenever you need them, and that they’ll be fully conversant with your business and your broker network.
We are fully appraised of NCCP compliance and responsible lending obligations, which is why we can train our staff internally, are ISO certified, compliant with the Australian Privacy Act and can implement the latest measures in physical and digital security, and secure data storage.
Loanworks supports you, as an aggregator, throughout the broker lifecycle, helping your team to gather, validate and manage information about your brokers. So you can focus on building more relationships and extending valuable assistance.
Your dedicated offshore team will perform whatever key tasks you require – from broker prospecting, onboarding, accreditation and ongoing relationship management:
Loanworks supports your accredited brokers throughout the loan packaging and tracking process, settlement preparation, and ongoing customer service. Each broker will have one or more trained, dedicated team member who works in their systems and to their workflow processes. That person is provided, supervised and managed by Loanworks to perform key tasks associated with sales support, loan packaging, loan tracking and customer service, including:
Truly effective outsourcing depends entirely on the quality of performance that’s delivered. Anything less than optimal is a false economy.
We achieve our unparalleled level of excellence because we invest heavily in training our staff on all core processes, systems and responsible lending practices. You won’t find any other outsourcing outfit that provides a comparable level of training.
Then we set the right people to the right tasks. All loan admin staff undergo four weeks’ training on core practices, processes and systems used in loan processing, and brokers are supported throughout the transition by a team of service delivery professionals who understand their specific needs – not generic account managers.
Similarly, your broker admin support team are supported throughout the transition by people with the appropriate expertise, who are fully trained in, and understand, the needs of broker administration and compliance.
The best people deserve the environment, resources and tools to perform to the best of their capabilities.
Loanworks’ teams work in purpose-built, secure offices located in the business hubs of the Philippines, where they’re provided with fit-for-purpose tools, systems and support, including our own best-of-breed software.
Other outsourcing providers supply staff with basic equipment, and charge you for anything more. We view the best tools for the job as necessary, not extra.
Loanworks can deliver a 60+% cost saving on labour costs when compared to the costs associated with Australian-based loan processors and broker admin staff.
Our model is based on full-time or half-time dedicated staff, while some of our competitors offer only transactional pricing – a fee per application processed, which gets very expensive as your business expands, and does not include support for broker administration services.
And, of course, operational expenses and management are part of our business model, which means you don’t incur the ancillary expenses and administrative burden of employing your own staff at home.
Every day that your business continues to grow makes a comprehensive broker support solution more necessary.
Of course, it’s really important to carefully consider your options. You want something scalable, so that it grows with you. And you want the job done well, at the right price.
To discuss the specific requirements of your business, please call Andrew Duerden, our Director, Business Services, on +61 403 048 757. Andrew has worked on designing and delivering customised solutions for many clients, and has the expertise, creativity and commitment to find the right one for your aggregator business.